Frequently asked questions

Sign up for a free account and we'll issue you a personal U.S. address in Fort Lauderdale. Shop at any U.S. store and have your items shipped to that address. We receive and inspect each package, consolidate anything you'd like combined, then ship it on our next weekly sailing to Eleuthera. Once it clears customs you can collect it at Three Island Dock or have it delivered to your door.

Most everyday goods: clothing and shoes, electronics, home goods, toiletries and cosmetics, tools and equipment, toys, and furniture. If you're unsure about a specific item, contact our team before you order and we'll confirm.

Hazardous materials, flammable liquids and gases, firearms and ammunition, explosives, perishable food, live animals, and anything prohibited by Bahamian customs. Some items — such as certain batteries, aerosols and prescription medication — need extra documentation and can only travel by ocean freight.

Yes. Hold your packages at our warehouse and we'll combine them into a single shipment, which almost always costs less than shipping each box separately. Consolidation is free for Captain-level members and above.

Yes. Furniture, appliances and anything over 150 lbs ships by ocean freight on a custom quote. Send us the dimensions and weight through the Request a Quote form and we'll price it for you.

Weekly. Our vessels depart Fort Lauderdale every Tuesday, with a cut-off the preceding Monday at 4:00 PM EST. The full schedule is on the Sailing Schedule page.

Standard ocean freight takes 5–7 business days from the cut-off date. Express air shipping arrives in 2–3 business days. Times exclude customs clearance, which is usually same-day.

We clear customs on your behalf and notify you by email and SMS as soon as your package is ready. You'll have the option to collect it at Three Island Dock or schedule a home delivery.

Yes — we deliver island-wide across Eleuthera, including Governor's Harbour, Rock Sound, Gregory Town, Harbour Island and Spanish Wells. Home delivery is free for Captain-level members on selected shipments.

Yes. Pickup at Three Island Dock is free and available Monday to Friday 8:00 AM – 6:00 PM and Saturday 9:00 AM – 1:00 PM. Bring photo ID and your tracking number.

Rates are based on the weight of your package and, for bulky items, its dimensions. Our published rate cards cover everything up to 150 lbs — see the Rates page for the full table.

No. The price you see is the price you pay. Optional extras such as insurance, priority handling and photo confirmation are always shown separately before you confirm a shipment.

Cash or bank transfer, settled when your shipment is collected or delivered. Online card payments are coming soon — for anything else, just ask and we will sort it out.

After your package arrives at our Fort Lauderdale warehouse and has been weighed. We'll notify you with the exact cost, and you pay before the shipment is loaded onto the next sailing.

Use a sturdy double-walled box with at least two inches of cushioning around fragile contents, and seal every seam with packing tape. If you'd rather we handle it, add Special Handling to your shipment and our warehouse team will repack it for you.

Yes — boxes, tape, bubble wrap and void fill are available at our Eleuthera office and through our U.S. warehouse for consolidated shipments.

Always include your full name and your suite number exactly as shown on your U.S. Address page. Packages missing the suite number can't be matched to your account and may be delayed.

Yes, and it's free. An account gives you your personal U.S. address, package tracking, and access to our rewards programme.

Every package gets an EIC tracking number. Enter it on the Track Package page — or open your customer portal — to see the full timeline from our Fort Lauderdale warehouse to your door.

Use the Support Center in your portal to submit a ticket, or message us on WhatsApp at (242) 804-8945. We typically respond within 24 hours.

On WhatsApp at (242) 804-8945, which is the fastest way to reach us, by phone on the same number Monday to Friday 8:00 AM – 6:00 PM EST and Saturday 9:00 AM – 1:00 PM, or by email at eleutheraie@hotmail.com.